Descripción del puesto

Dear candidates, TACSA Group Corporation is seeking a skilled and proactive IT Desktop Support Specialist to join our team under a Hybrid work model (Zone 13, Guatemala City / Remote)! If you are passionate about technical support, enterprise troubleshooting, and working with top-tier technology stacks, we look forward to receiving your application! What we are looking for: Education: High School Diploma / Graduate (Media diversificada). Experience: 1+ year in Desktop Support, Helpdesk, or Technical Support. Language: Advanced English (spoken and written - C1/B2+). Location/Modality: Hybrid (Availability to work remotely and on-site in Zone 13 when required). Technical Skills: Hands-on experience with ticketing systems (ServiceNow / SNOW). Knowledge of Active Directory, FAC, and VPN configurations (FortiClient). Experience installing and configuring corporate telephony/softphone tools: Avaya, Genesys Cloud. Proficiency in Office 365 (Word, Excel, Microsoft Teams) and authentication/MFA apps. Experience with Virtual Desktop Infrastructure (VDI): VMware, Citrix, Webex, and Amazon Appstream. Troubleshooting skills for network connectivity (DNS, latency, firewall configurations). Schedule & Benefits: Modality: Hybrid Work Model. Schedule: Monday to Friday and Saturday (full-time) What we offer: Competitive salary and legal benefits. Free employee parking (when working on-site in Zone 13). Flexible hybrid setup. Ongoing training in corporate technologies. Opportunities for growth in the IT field.